Refund Policy

This Refund Policy covers subscription fees, boost campaign charges, and other one-time payments made through AlleyCat. Payments are processed by Stripe, and Stripe’s terms also apply to the transaction.

You may request a refund for a charge if the charge was made in error, the service was not delivered as described, or you experienced a billing issue. Refund requests are reviewed on a case-by-case basis and may require documentation or evidence of the issue.

We generally do not provide refunds for charges where the service was delivered, where a promotional period ended, or where the refund request is made outside the time windows described below.

Business owners can request a refund directly from the Payments & refunds section of the business dashboard. You may request a full or partial refund on any eligible charge. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Refund requests should be submitted as soon as possible. Requests made more than 30 days after the original charge may be denied unless the charge was unauthorized or there was a documented platform error. Boost campaigns that have already run may be partially refunded based on remaining budget or campaign performance.

If you believe a charge was unauthorized or incorrect, we encourage you to contact us first before disputing the charge with your bank or card issuer. Many billing issues can be resolved quickly through the dashboard. Filing a chargeback without contacting us may result in account suspension or additional fees.

You may cancel your subscription at any time from the billing settings. Cancellations stop future billing; they do not automatically refund prior charges unless the cancellation is within a refund window and you request a refund.

We review each refund request considering the charge date, whether the service was used, the reason provided, and any applicable evidence. Approved refunds are processed through Stripe. Denied requests will include a reason, and you may follow up with additional information if you disagree.

We may update this Refund Policy from time to time. We will post changes on this page and update the "Last updated" date. Continued use of paid services after changes means you accept the updated policy.

If you have a question about a charge or refund request, please contact us at support@holmeslabs.dev.