Refund Policy

This Refund Policy covers AlleyCat subscriptions (Pro and Premium), paid placement and promotion purchases, and other one-time AlleyCat charges. How a refund is handled depends on where the purchase was made:

• Apple App Store purchases. Subscriptions bought inside the AlleyCat iOS app are in-app purchases sold by Apple. Apple handles billing, cancellation, and refund requests. Request a refund at reportaproblem.apple.com.
• Google Play purchases. Subscriptions bought inside the AlleyCat Android app are billed by Google Play. Google handles billing, cancellation, and refund requests through your Google Play account.
• Website purchases. Purchases made on thealleycat.app are processed by Stripe, and Stripe's terms also apply to the transaction. AlleyCat can review and issue refunds for these charges.
• Merchant-to-consumer purchases. Payments you make directly to a business for physical goods or in-person services are between you and that business. Contact the business first; AlleyCat is not the seller.

AlleyCat cannot directly cancel or refund an Apple or Google subscription unless the platform provides a supported mechanism for us to do so. Store prices may differ by country, currency, taxes, and storefront.

For website purchases, you may request a refund if the charge was made in error, the service was not delivered as described, or you experienced a billing issue. Refund requests are reviewed case by case and may require documentation.

We generally do not provide refunds for charges where the service was delivered, where a promotional period ended, or where the request is made outside the time windows described below. App Store and Google Play refunds follow Apple's and Google's own policies, not ours.

For website charges, business owners can request a refund from the Payments and refunds section of the business dashboard. Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

For App Store purchases, use reportaproblem.apple.com. For Google Play purchases, use your Google Play order history.

Website refund requests should be submitted as soon as possible. Requests made more than 30 days after the original charge may be denied unless the charge was unauthorized or there was a documented platform error. Paid placements that have already run may be partially refunded based on the remaining schedule. Apple and Google set their own refund windows for store purchases.

If you believe a website charge was unauthorized or incorrect, please contact us before disputing it with your bank or card issuer. Many billing issues can be resolved quickly through the dashboard. Filing a chargeback without contacting us may result in account suspension or additional fees. Disputes for store purchases must go through Apple or Google.

App Store and Google Play subscriptions are cancelled in your store subscription settings — in the AlleyCat app you can open Manage subscription, or use Settings on your device. Website subscriptions can be cancelled from billing settings. Cancellations stop future billing; they do not automatically refund prior charges.

Deleting your AlleyCat account does not automatically cancel an Apple or Google subscription or stop future renewals. Cancel through your store subscription settings first.

Pro and Premium are auto-renewing subscriptions. Monthly plans renew every month and yearly plans renew every year at the price shown when you subscribed, until you cancel. Free trials convert to a paid subscription at the end of the trial unless you cancel before it ends.

For yearly subscriptions bought on thealleycat.app, we email the business owner about a week before the renewal date with the plan, the renewing amount, the billing frequency, the renewal date, and how to cancel. Apple and Google send their own renewal notices for store purchases, and their timing and content are controlled by them.

For website charges, we review each refund request considering the charge date, whether the service was used, the reason provided, and any applicable evidence. Approved refunds are processed through Stripe. Denied requests will include a reason, and you may follow up with additional information. Apple and Google make their own refund decisions for store purchases.

We may update this Refund Policy from time to time. We will post changes on this page and update the "Last updated" date. Continued use of paid services after changes means you accept the updated policy.

If you have a question about a charge or refund request, reach us through our Support page or email support@thealleycat.app.