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Support

Need help with AlleyCat? Reach out to our support team.

Email us directly

Prefer email? Write to us and we’ll reply within one business day.

support@thealleycat.app

Contact support

Send us a message and we'll get back to you by email.

AlleyCat collects the name, email and message you submit so we can respond to your request. Privacy Policy.

Comments & suggestions

Got an idea, or spotted something wrong with a business or deal? Send it here — no account needed, and you can stay anonymous.

Delete your AlleyCat account

Can't sign in? You can still request account deletion here — we email a secure confirmation link before anything is removed.

Legal policies

Read our Terms of Service, Privacy Policy, Cookie Policy, and Refund Policy.

Common help topics

Billing & subscriptionsChange plan, switch monthly/yearly, or cancel. Store purchases are cancelled in App Store or Google Play settings.RefundsHow refunds work for AlleyCat plans and what to send us when you request one.Business accountsClaim or list a business, publish deals and flash sales, and run punch cards.Notifications & alertsChoose exactly which alerts and emails you get, per category and per business.Account deletionDelete your account and data, even if you can't sign in. We email a secure confirmation link first.Privacy requestsRead what we collect. To request a copy or deletion of your data, use the form above and pick “Privacy or data request”.

Frequently asked

The app won't load or looks out of date

Pull to refresh, then fully close and reopen AlleyCat. On the web, reload the page. If it persists, tell us your device and browser in the form above.

I'm not getting notifications

Check Notification settings in AlleyCat, then check that notifications are allowed for AlleyCat in your device settings. Alerts also always appear in your in-app inbox.

A punch or reward is missing

Open Wallet and pull to refresh. If it's still missing, send us the business name and roughly when it happened.

How do I stop emails?

Every email has a one-click unsubscribe link, and you can fine-tune everything in Email preferences. Security and account emails are always sent.

How fast do you reply?

Usually within one business day, Monday–Friday, 9 AM–6 PM PT.

Support hours

Monday–Friday, 9 AM–6 PM PT. We typically reply within one business day. You can also email support@thealleycat.app.